Technology Support Specialist - Media

Job Description

TSS - The position exists to co-ordinate the daily support and maintenance of the organization's information and media systems. The MSS acts as a technical advisor to the staff and is key in the research and testing of new technology and upgrades to media systems.  In the absence of the IT Director, the MSS takes responsibility for the support needs of the organization.

The major facets to the role include:

  • Customer service and high availability.  Strong troubleshooting and communication skills.
  • Presenting information in a manner that is both easy for a lay-person to understand and quantitatively sound.

Service Desk

  •  To manage and co-ordinate the operation of Eicoffs IT and Media systems.  This includes ensuring adequate resources to
    provide prompt support along with ensuring staff is skilled and properly trained in the applications and systems in use. The incumbent works with Senior Management in establishing service levels and is responsible for ensuring the service desk
    performs at these levels. 

Responsibilities

  •   The TSS will be responsible for original research and analysis that provides insights and adds value to the agency.
  •  Helping other use research/media tools.
  • Working with key staff to preform upgrades on Media systems.
  • Working with 3rd parties to track progress on outstanding issues.
  • Assist with IBM incidents that are stale and work with liaison at Coretech to streamline.
  • Working directly with Media group to solve technical problems and documenting each issue to expand our knowledge base.
  • Work with IT Director to learn the fundamentals of Eicoff.com development.
  • Keep inventory up to date.

Qualifications

  • 5-7 year experience in similar/applicable position or marketing research-oriented degree.
  • Bachelor’s degree in Quantitative or Technical Field.  Marketing/Advertising experience is a plus but not required.
  • Superior Excel spreadsheet skills (Soring data, pivot tables, graphs, Macros).
  • IT related background customer support.

Technical Skills:
In-depth knowledge and support capability of the following:

  • Applications: Core Media, Advantage, Lotus Notes, Microsoft Office Suite (Word, Excel, PowerPoint),
    Smart Suite, ADP, Hyperion. Strata
  • Networking: TCP/IP, AppleTalk, CISCO IOS
  • Operating System: Macintosh OS X,  MS Windows
  • Utilities: Software distribution utilities
  • Hardware: PC architecture, Mac architecture, Server architecture, Network/Security Architecture